Terms & Conditions

These terms and conditions should be read in conjunction with our Privacy Policy  and Cookie Policy. The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending an appointment or event, (“Event”) organised by us.


www.clarityconnections.co.uk (“site”) is owned and operated by Clarity Connections, a company registered in England and Wales.

By completing an online booking form or for any bookings made over the phone or by email for an individual appointment, series of appointments  or particular event, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). If you are not willing to be bound by these terms and conditions, please do not purchase services from this Site.


We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

 Please check these terms and conditions periodically for changes.

If the revised terms apply to any existing provision of services, we will notify you of the changes.


Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy (and cookies)


These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.


5.1 You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

5.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

5.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.


6.1 Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the date of the order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect.

6.2  Payment for services is to be made in full at least forty eight hours in advance of any service being provided. Payments are to be made by PAYPAL or on line bank transfer, except where agreed otherwise in writing between us.

6.3  If you do not make any payment due to us by the due date for payment, we will cancel any booked appointment.


In the event that we have to cancel an appointment or event Clarity Connections will endeavour to give a minimum of 48 hours notice and the Client will be entitled to a full refund of the cost of the session or if preferred by the client any payments made may be credited towards further sessions. 

Clarity Connections accepts no liability for the reimbursement of any travel and accommodation expenses associated with any session in the event of a cancellation.

If clients are unable to attend  an appointment, we ask for a minimum of 48 hours notice of cancellation. Given this notice a credit will be made. In the event that less than 48 hours notice is given a 100% cancellation charge will be made.


In the unlikely event that you are not happy with the services:

            i.     please contact us and tell us as soon as reasonably possible;

           ii.     please give us a reasonable opportunity to repair or fix any defect; and

           iii.     we will use every effort to solve the problem within 7 days.

As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


·       If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

·       Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lockdowns, lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

·       If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

  • you will be notified as soon as reasonably possible; and
  • the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.
  • If Circumstances Beyond Our Control occur and continue for more than [30] days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than [30] days.

Subject to the provisions below the content of our sessions will not be discussed with anyone except Clarity Connections employees for the purpose of furthering our service to you and this will be done in confidence and with total anonymity.
If at any time while in a session with any of our clients it is believed that a child is suffering or at risk of suffering significant harm then Clarity Connections will take steps to inform the appropriate authorities as required by law.


We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

(i) fraud or fraudulent misrepresentation.

(ii) death or personal injury caused by our negligence or the negligence of our employees or agents or subcontractor


12.1   We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

12.2 You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

12.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms.

12.4 Each paragraph of these Terms is separate and distinct from another. If any court or relevant authority determines any clauses of these Terms is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and full force.

12.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

12.6 English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.